Online Course Help Request

Do you have a course in eCampus or Moodle and have a question about developing in it?  Are you having trouble uploading a file, creating a quiz, transferring material or have a question about a tool(s) you want to incoporate in your course?  Request help here.

If you would like to visit with the Instructional Design Specialist regarding the design of your new or existing online course to maximize learning outcomes and meet standards of quality submit a request here.  This includes such topics as course organization, choosing appropriate tools within the learning management system to facilitate active learning, and making your course accessible to students with disabilities.

Choose this option if you would like to have a certified Quality Matters Peer Reviewer conduct a review of your online course according to standards of quality, best practice, and instructional design principles.

For questions about the trainings we offer please submit them below:


Quality Matter Program logo

Texas A&M University is an official subscriber to Quality Matters™ through Texas A&M University's Instructional Technology Services.

Quality Matters™ (QM) is recognized world wide as an inter-institutional peer review process that utilizes a research based set of standards known as the QM Rubric to assess the quality of the design of an online course. There are currently 800 subscribers in 46 states as well as several countries outside the U.S. Research indicates that the QM process and QM Rubric are effective in producing quality online courses.

This 6-hour workshop is designed for persons who want to learn about the QM peer review process and the rubric used to certify the quality of online and blended courses.  Workshop participants include but are not limited to graduate students, faculty, lecturers, staff, and administrators.

The workshop is the first in a wide array of professional development courses offered by Quality Matters™ and is the “flagship workshop on the QM Rubric and the process of using the QM Rubric to review online courses”.

After completing the workshop participants will be able to:

  • Identify the four underlying principles of Quality Matters™
  • Use the QM Rubric and explain the scoring system used in the peer review process.
  • Apply specific review standards of the QM rubric to an online course and make decisions as to whether the course meets the standards
  • Use the QM scoring system, and
  • Practice drafting feedback to peers using criteria used to define what QM refers to as a useful recommendation

We highly recommend taking the Virtual Instructor Certificate Program training after completing this course. 

To register click here.


The Virtual Instructor Certificate Program (VICP) is a six-week course delivered completely online. The course prepares participants to design, develop, and manage an online course.  During the course participants learn best practices in online course design based on the Quality Matters rubric. We highly recommend participants take the Applying the QM Rubric training  before taking this course. VICP is structured around 9 topics that pertain to the effective design and delivery of instruction in an online environment.

Topics include the following:

  • Introduction to Online Courses & Designing Online Courses
  • Learner & Context Analysis
  • Writing Objectives
  • Online Assessment & Academic Integrity
  • Online Instructional Strategies & Content
  • Building an Online Community
  • Managing an Online Course
  • Continued Professional Growth
  • Quality & Effectiveness of Online Courses

Upon completion of the program, participants will have designed and developed an online module using a learning management system that meets nationally recognized standards.

To inquire about this training click here.

This form is for requesting a course on our Moodle development or delivery sites.  If you need to request a course in eCampus please go to

This form is for both students and instructors to submit any online course issues.

Academic Course Information
ex: KINE
ex: 198
ex: 502
Existing course request
ex. John Smith,, 123456789, non-editing teacher

Granting access in eCampus

Do you need to grant an alternate instructor or teaching assistant access to your course in eCampus?  You can grant them access by going to and selecting "member management."  You will need the person's NetID or UIN to grant them access.

Note that the instructor of record and students are automatically enrolled based on Compass data feeds.  Students cannot be enrolled using eCampus Tools.

If you have further questions regarding this please contact the Instructional Technology Services office at or 979-458-3417.


ex: EHRD 372-521: Training and Development (2011C)
Single Users' Information
Granting Multiple People Access
Include last name, first name, email, UIN, role
Files must be less than 2 MB.
Allowed file types: xls xlsx xml.

Accessing eCampus

  • To access eCampus you need to use your NetID and password through the eCampus site at  If you don't have a NetID you need to go to the site at and click on Activate NetID under NetID Account Management.
  • If you need to access a course that is set up on eCampus and you cannot remember your NetID or password, you can contact Help Desk Central (HDC) at (979) 845-8300. Staff working there can provide assistance with your log in problem.
  • If you do not see your course once you are logged in, your instructor has not made the course available to students, yet.  If you have confirmed your registration through Howdy, contact your instructor with any questions regarding course access.


Accessing Moodle

To access Moodle you need to use your NetID and password through the Moodle site at If you don't have a NetID you need to go to the site at and click on Activate NetID under NetID Account Management.

Please remember that usernames and passwords are case sensitive.

If you do not remember your NetID or password you can contact the Help Desk Central (HDC) at (979) 845-8300. Staff working there can provide assistance with any NetID issues.

If you do not see your course after you login, either you have not been added to the roster or the instructor has not made the course visible to students.

  • Students are enrolled a week prior to the first day of classes.
  • If it is a week or less prior to the first day of classes, send an email to your instructor.
  • If it is after the first day of classes:
    • If you added the course within the past 36 hours, please wait. Rosters are updated approximately every 36 hours.
    • If you added the course over 36 hours ago submit this form to request help. Include any comments in the box below.


If you would like more information on formal and informal reviews click here.
When will this course be delivered?
Course Information
Ex: EPSY 302
Please include additional information about the specific issue you are having, additional comments regarding this request, or any questions you may have about these services.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png txt rtf html pdf doc docx ppt pptx xls xlsx xml zip.