Instructional Technology Group

The Instructional Technology Group (ITG) is responsible for technology resources that are used in classroom instruction and for technology resources that are used to facilitate distance learning. The Instructional Technology Group provides the following services:

  • Classroom Instructional Support
  • Instructional Design Services
  • Instructional Development Services
  • Instructional Video Services
  • Faculty, Staff & Student Training
  • Desktop Conferencing
  • Video Conferencing


For a complete list of services, please refer to the IT Services page.



Rene' Mercer is the Instructional Design Specialist and is responsible for the instructional design and quality of online courses that are taught in the College of Education and Human Development.  Her primary roles include assisting online instructors in the design of online courses, providing faculty development opportunities for online instructors, conducting online course reviews, and leading the Virtual Instructor Certificate Program as well as facilitating additional continuing education online programs.  René is currently finishing her Ph.D. in Educational Psychology.  Her research interests include professional growth for online educators, assessment strategies and techniques, and integrating technology into both face-to-face an online learning environments.  René also serves as an Institutional Representative to Quality Matters™ for the university, is a Quality Matters™ certified peer reviewer, and is a licensed facilitator of the Applying the Quality Matters Rubric workshop.

Michelle Wiederhold is in charge of the development of all online courses within the College of Education & Human Development. Michelle's main responsibilities include the management of Moodle learning management system and assisting with the development of eCampus and eLearning courses. She is also the 2012-2013 chair of the Staff Advisory Council. Michelle's current interest is learning more about technology and how it helps students succeed in the classroom.

Cruz Quiroz is the primary contact for classroom technology support.  He facilitates the technical support provided to all classroom teachers and computer labs in the college.  One of Cruz’s primary roles is the dissemination of classroom technology to CEHD instructors.  This includes technologies such as iPads, laptops, and video equipment.   His other duties include supporting collaborative communication between the college and outside persons using web conferencing software such as Blackboard Collaborate and Skype, and facilitating the production of posters for conferences and other research based presentations. He also coordinates the CEHD presence at Conferences for the purpose of promoting the College academic and continuing education programs. Cruz is interested in aiding the college in collaborating through technology in support of the goals of both students and faculty.

Ben Smith is the primary training and support contact for the use of technology resources that are present in the classrooms in the College of Education and Human Development. Ben's other responsibilities include assisting with the development and delivery of web-based instruction, providing training and support for web conferencing, and providing administrative support for Qualtrics, an online data collection application. Ben is also very interested in instructional and administrative uses of mobile technology.